The People Who Turn AI Pilots into Working Business Solutions
2 Nov 2026Making AI Work in the Enterprise | 01 of 07 Useful AI starts with understanding the work, the decisions and the people who will live with the result. By Rinoo Rajesh Editorial…
About
Rinoo Rajesh is a Pune-based AI and digital transformation leader with more than 25 years across telecom, customer experience and enterprise technology. He is Founder & Director of Enrich Technology Services, Principal Advisor at Twimbit, an IIM Bangalore alumnus, a SEBI Accredited Investor and an IICA-certified Independent Director.
Most recently he was Head of Business & Digital Transformation at Digitide, after more than a decade at Conneqt Business Solutions. There, as Vice President, he built AI-enabled, platform-based services and led consulting and large transformation programmes. Earlier roles with Avaya, Nortel, AGC Networks and Tata-BSS grounded him in contact-centre and communications technology.
He is the author of Beyond GenAI and ChatGPT: Transforming Industries Through AI, President & CEO of PMI Pune-Deccan India Chapter, an angel investor with Inflection Point Ventures, and an IICA-certified Independent Director available for board and committee roles in AI strategy and governance.
Career
Current
Executive
- Founder & Director — Enrich Technology Services
- Principal Advisor — Twimbit
Board Member
- PMI Pune-Deccan India Chapter — President & CEO
- The Global Artisans
- Xitij Technology Services
- UPICK Services
- Clear Collect AI Pvt Ltd
Board Advisor
- RemoteDesk
- Efforti
- Chanakya Business School
- SaleAssist
Previously
- Head – Business & Digital Transformation — Digitide
- Vice President – Head, Digital & Business Transformation Services — Conneqt Business Solutions
- Associate Vice President — Conneqt Business Solutions
- Investor Relations & Strategic Partnerships — Globe Teleservices
- Associate Vice President — AGC Networks
- Associate Vice President — Aegis
- Managing Consultant — Avaya
- Senior Manager, Contact Center Solutions — Nortel Networks India
- Senior Manager — Tata-BSS
- Corporate IT Manager — E2E SerWiz Solutions
- Project Manager / Team Lead — Futuresoft / Wipro Spectramind
Rinoo Rajesh
AI & Digital Transformation Leader · Founder, Enrich · Author & Speaker · IIM Bangalore Alumnus · SEBI Accredited Investor
25+years in enterprise tech, telecom & CX
9current board & advisory roles
11books & scientific papers
20+forums as speaker or juror
Currently
- Founder & Director, Enrich
- Principal Advisor, Twimbit
- President & CEO, PMI Pune-Deccan India Chapter
- Board: The Global Artisans · Xitij · UPICK · Clear Collect AI
Credentials
- SEBI Accredited Investor — valid to Apr 2029
- IICA Certified Independent Director
- Certified Digital Director
- PMP · TOGAF Enterprise Architect
Education
- IIM Bangalore Alumnus — E‑GMP, 2006–07 (executive education)
- Masters in GIS, Delhi School of Economics (rank holder)
- M.Sc. IT, Amity (distinction)
- IIM Ahmedabad — MDP in Knowledge Management (executive education)
- Columbia Business School — Digital Strategies, 2018 (executive education)
Focus areas for boards & leadership teams
Featured AI books
Board & Advisory
Independent Director availability (IICA certified), SEBI Accredited Investor, board-level AI strategy & digital oversight, and P&L leadership for sustainable growth.
Independent Director (IICA)
- IICA Certified Independent Director — open to Independent Director roles in listed companies.
- Board/Committee readiness: Audit oversight (tech risk), Risk & Compliance, Governance, Strategy & Transformation.
- Focus: enterprise controls, measurable oversight, stakeholder confidence, and long-term value creation.
Board-level AI & Digital Advisory
- AI Strategy: GenAI & Agentic AI adoption roadmaps aligned to business value.
- AI Governance: privacy, security, model risk, vendor due diligence, and board-ready KPIs.
- Operating model transformation: from pilots to scalable institutional capability.
Board & Governance Experience
Board-level experience spanning institutional governance, corporate strategy oversight, technology risk, AI-led transformation, and growth acceleration across technology-driven and professional ecosystems.
- PMI Pune Deccan India — President & CEO (Board Leadership Role) | Institutional Governance, Strategic Direction, Risk Oversight, Ecosystem Expansion
- SkillEdge 4.0 Pvt Ltd — Former Member, Board of Directors | Digital Strategy, Technology Oversight, Business Model Evolution
- Enrich Technology Services Pvt Ltd — Founder & Director | AI Strategy, P&L Leadership, Operating Model Governance, Growth Acceleration
- Xitij Technology Services — Founder & Director | Strategic Advisory, Investment Facilitation, Technology & Business Transformation
- The Global Artisans — Director | Social-impact craft commerce: artisan market access, digital commerce, provenance (Craft Passport) and corporate gifting — theglobalartisans.com
- UPICK Services Pvt Ltd — Director
- Clear Collect AI Pvt Ltd — Board Member
- Board Advisor — RemoteDesk · Efforti · Chanakya Business School · SaleAssist
Board / Independent Director enquiries
Share company context, sector, committee expectations, and governance priorities for a quick fit discussion.
Recognition
Selected awards, credentials, and professional recognition across AI, CX, analytics, and large-scale transformation delivery.
Industry awards
- ICATS 2026, BML Munjal University, Gurugram (Oct 2026) – Excellence in Research Writing & Publishing Award
- AI Arena – AI Summit 2026, Indira University, Pune (Apr 2026) – AI Leadership Award
- 3AI Zenith Awards, Bengaluru (Oct 2024) – Exemplary Work Performance in Generative AI
- CX Strategy Summit Award (2022) – CX Technology Implementation Partner (team award, Conneqt)
- CII DX Award (2021) – Service Excellence (CRM) (team award, Conneqt)
- Project Management World, Mumbai (Jul 2019) – Innovation in Project Management
- CRM World & Awards, Mumbai (Jun 2019) – Leader of In-House CRM Team of the Year · Mid-Market CRM Leader · Leader of CRM in Financial Services
- Business Intelligence & Analytics Summit & Awards, Mumbai (Apr 2019) – Business Intelligence Champion of the Year
- BI & Analytics Summit (2019) – Excellence Award
- UBS Transformance, Business Transformation Summit, Mumbai (Dec 2017) – Digital Transformation Leader of the Year
Certifications & memberships
- SEBI Accredited Investor – accredited by NSDL Database Management Ltd (NDML), a SEBI-approved accreditation agency; valid 14 Apr 2026 – 13 Apr 2029
- IICA Certified Independent Director – Indian Institute of Corporate Affairs (2026) — board/committee readiness for listed companies
- Certified Digital Director – Directors' Institute, World Council of Directors (2025)
- PMP® – Project Management Institute (since 2009)
- TOGAF® Certified Enterprise Architect – The Open Group (2018)
- Certified Business Coach
- Memberships: Life Member, Computer Society of India (CSI) · Member, TiE Pune
Education
- IIM Bangalore Alumnus — Executive General Management Programme (E‑GMP), 2006–07, executive education
- Masters in GIS – Delhi School of Economics, University of Delhi (rank holder)
- M.Sc. Information Technology – Amity (distinction)
- IIM Ahmedabad – Management Development Programme in Knowledge Management, executive education
- Columbia Business School – Digital Strategies for Business, executive education (2018)
Chapter recognition (PMI Pune-Deccan India Chapter)
Chapter awards, not personal awards.
During Rinoo's term as President & CEO
- Trailblazer Award – Trailblazer in Corporate Growth & Outreach, ACLM 2026, Bengaluru (Oct 2026), with appreciation from PMI South Asia
- PMI special award marking the chapter's 20 years of contribution to the global project management community
- PMI Chapter Recognition Awards 2024: chapter recognised by PMI South Asia
During his term as VP & COO
- PMI Chapter of the Year Award: finalist
- PMI Project of the Year, Community category: Green Village Tekawadi Project, FORVIA in collaboration with the chapter
Speaking Topics
Keynotes, CXO roundtables, and practitioner workshops that translate emerging technology into practical, enterprise-scale playbooks—aligned to your industry, maturity, and outcomes.
GenAI → Agentic AI
From copilots to autonomous workflows: governance, safety, operating model, and delivery patterns that work in regulated environments.
CX & Contact-Center Modernization
Omnichannel, quality, workforce, analytics, and AI-enabled agent assist—built around measurable customer and margin outcomes.
Platform-led Transformation
How to move from project-led change to platform-led, repeatable delivery—roadmaps, governance, and scale economics.
Invite / collaborate
For faster response, share event date, audience profile, context, and desired outcomes.
Keynotes & Workshops
Productized sessions for CXOs, program leaders, and transformation teams. Each can be delivered as a keynote, a workshop, or a closed-door CXO roundtable.
From GenAI to Agentic AI: The Enterprise Adoption Ladder
A practical roadmap: use-case selection, guardrails, operating model, and scale-up patterns for regulated/high-volume environments.
Format: 20–45 min keynote / 90–180 min workshop
AI Governance & Risk: Board-Ready Controls for Real Deployment
How leaders de-risk GenAI/Agentic AI: privacy, security, vendor due diligence, model risk, and measurable oversight.
Format: 20–30 min keynote / 120 min workshop
AI-Enabled Contact Centers: What Actually Works in Production
Real-world patterns for voice & chat: agent assist, knowledge orchestration, QA, automation, and CX metrics uplift.
Format: 20–30 min keynote / 90–150 min workshop
Digital Transformation for Regulated Enterprises
Operating model + execution discipline: governance, program architecture, vendor ecosystem, adoption, and benefits realization.
Format: 20–45 min keynote / 120–180 min workshop
AI-Driven Leadership & Future-Focused Chapter/Community Building
A leadership talk for professional communities: ecosystem building, tech-driven operations, volunteer operating rhythm, measurable impact.
Format: 20–30 min keynote
Masterclass: Building Executive-Grade Thought Leadership
How to publish consistently with authority: POVs, frameworks, case study structure, speaking assets, and a distribution engine.
Format: 90–120 min workshop
Leadership Library
A curated, searchable collection of books, talks, articles, and executive templates.
7 item(s)
Book
ChatGPT – Transforming Industries through Generative AI
A practical leadership view of how GenAI changes operating models, customer experience, and value creation.
#genai#agentic-ai#governance
Open
Book
Beyond GenAI – Rise of Agentic AI-Based Autonomous Systems
A leadership-ready lens on autonomous systems, agents, controls, and real-world deployment patterns.
#agentic-ai#governance
Open
Article
Rinoo Rajesh on Blogger – Selected Essays
Long-form writing on AI, transformation, leadership, and the future of work.
#genai#contact-center#pmi
Open
Article
LinkedIn – Thought Leadership Posts
Short-form insights and reflections across leadership, AI, and ecosystem building.
#pmi#genai
Open
Template
AI Governance – Evidence Checklist (Starter)
Starter checklist of evidence artifacts for enterprise AI governance & vendor due diligence.
#governance#genai
Open
Template
Contact Center Modernization – Reference Architecture (Starter)
Starter architecture view: CCaaS + CPaaS + CRM + knowledge + analytics + agent assist.
#contact-center#genai
Open
Media
YouTube – Talks & Explainers
Talks, interviews, and short explainers.
#genai#agentic-ai#pmi
Open
Media Presence
Talks, features, panels and press coverage.
Featured in
Book feature
Aspect CX Leaders Book 2019 — “Customers are the cornerstone of our competitive advantage and growth”
Aspect · The Guild | 2019Two-page profile in a collection celebrating leaders of remarkable customer experiences.
In the News
Conference
DISHA 2026 Conference: Leading the Future with AI, Innovation and Social Impact | PDF Version
UNI India | 2026Coverage of DISHA 2026 highlighting the role of AI, innovation, and social impact, featuring Rinoo Rajesh among the key thought leaders shaping the future agenda.
Conference
PMI Pune-Deccan India Chapter Concludes Successful Disha 2026 Conference Highlighting AI, Crisis Leadership, Innovation, and Social Impact | PDF Version
Edu Press India | 2026News coverage of DISHA 2026 emphasizing AI, innovation, and social impact, and featuring Rinoo Rajesh among the prominent thought leaders contributing to the future roadmap.
Selected speaking & jury roles
2026
- ICATS 2026, BML Munjal University, Gurugram — panel speaker & guest speaker (Oct)
- 3AI BEYOND 2026, Bengaluru — speaker (24 Apr)
- 3AI SPECTRA 2026 — AI Reset (virtual summit) — speaker
- AI Arena — AI Summit 2026, Indira University, Pune — speaker
- DiSHA 2026 — PMI Pune-Deccan India Chapter
- CXO Roundtable — manufacturing leadership
2024
- PMI Mobility Frontier Exchange: Vision 2030 — panel (Mar)
- 3AI Gen AI Max Conclave 2024 — speaker
2023
- Twimbit CX Stars — “Unleashing Exceptional CX with Generative AI” (22 Aug) — event
- IRaC × D2C India 2023, Hilton Bengaluru — “How new tech is changing the consumer experience” (May) — post
- PMI 2023 South Asia Region Meeting — session on member & volunteer engagement in the age of AI
- CX@Scale podcast by Floatbot — “Decipher digital customer experience”, Episode 1 (9 Feb) — post
2022
- 8th BPO Innovation Summit — keynote & panel (May)
- Seamless Omni-Channel Experience through Analytics (May)
2021
- Verint BPO Innovation 2021 (5 Mar)
- Salesforce bpoTech Virtual Summit 2021
- CX & Beyond (12 Aug)
- Economic Times Global Digital Innovation Summit; ET BFSI Tech Leaders Summit; ET BPO fireside chat — video
2020
- Twimbit — India’s CX Transformation Readiness Index 2021 launch — panel (25 Nov) — post
- Ameyo / Quess — “Managing CX with Remote Operations” — panel (23 Dec)
Also
- EthAum AI Corporate Innovation Day — juror
- “Industry Magnates” by FaceTime with Leaders — featured episode
Publications
Rinoo Rajesh, the author, writes in both blog format as well as full text Books (mostly non-fiction). However, his professional experience in the fields of Artificial Intelligence, Technology in general, business consulting, and digital transformation gives him a unique perspective on the subject matter of his various books, the topic of which range from Strategic Management to Marketing Management, GIS & Remote Sensing, Blockchain Technology, Digital System Design, Data Science, Artificial Intelligence.
Research profiles: Google Scholar · ORCID 0009-0007-9324-1303
AI & Technology Books
- Beyond GenAI – Rise of Agentic AI-Based Autonomous Systems (Author · Addition Publishing · 2025) — Amazon · Flipkart · Google e-book · Publisher
- ChatGPT: Transforming Industries Through AI (Author · AG Publishing House · 2024) — Amazon · Flipkart · Publisher
- Artificial Intelligence: The New Machine Learning (Co-author · Booksclinic Publishing · 2023) — Amazon · Flipkart
Scientific Papers
- Development of Powered Chatbots for Natural Language Interaction in Metaverse using Deep Learning with Optimization Techniques (Co-author · IEEE · 2023) — IEEE Xplore
- Revolutionizing Loan Approval: Leveraging Machine Learning for Enhanced Predictive Accuracy (Co-author · Proceedings of the 3rd International Conference on Optimization Techniques in the Field of Engineering · 2024) — SSRN
Other Books
- Marketing Management (Author · AG Publishing House · 2023) — Amazon · Flipkart · Publisher
- Remote Sensing and GIS Applications in Environmental Management (Co-author · Alpha International Publication · 2023) — draws on a Master's in GIS from the Delhi School of Economics — Flipkart
- Digital System Design (Co-author · Alpha International Publication · 2023) — Flipkart
- Ethics and Innovative Concepts in Data Science (Co-author · NTL Publications · 2023) — Publisher
- Strategic Management (Co-author · Alpha International Publication · 2023) — Flipkart
- Blockchain Technology (Co-author) — Flipkart
Blog Posts
Recent articles by Rinoo Rajesh from his Blogspot blog.
-
-
Dussehra: Why the Most Meaningful Victories Begin Within
20 Oct 2026DUSSEHRA REFLECTIONS By Rinoo Rajesh The most meaningful victories begin within. Some of the choices that shape our lives attract very little attention. We listen when we would…
-
Why the agent economy will reward depth, trust and accountability, not merely the ability to build
18 Oct 2026You Are Still the Wine Why the agent economy will reward depth, trust and accountability, not merely the ability to build. By Rinoo Rajesh · 15 October 2026 · 7-minute read…
-
Research, Recognition, and Responsibility: My Reflections on ICATS 2026
11 Oct 2026RESEARCH • ARTIFICIAL INTELLIGENCE • SUSTAINABILITY Research, Recognition, and Responsibility: My Reflections on ICATS 2026 By Rinoo Rajesh | ICATS 2026 | 6–7 October 2026,…
-
When Participation Shapes the Future
29 Sept 2026When Participation Shapes the Future: Reflections on PMI Pune–Deccan India Chapter ’s First Hybrid AGM There are moments in the journey of an institution when progress is measured…
-
Artificial Intelligence is no longer merely a technology initiative
22 Sept 2026Reflections from SCIT's 27th National Seminar 2026 Artificial Intelligence is no longer merely a technology initiative. It is a strategic choice, an operating-model challenge and,…
LinkedIn Posts
Recent updates and thought leadership from Rinoo Rajesh on LinkedIn.
Frequently asked questions
Quick answers about Rinoo Rajesh's roles, board availability, books, qualifications and speaking.
Who is Rinoo Rajesh?
Rinoo Rajesh is a Pune-based AI and digital transformation leader with more than 25 years across telecom, customer experience and enterprise technology. He is Founder & Director of Enrich Technology Services, Principal Advisor at Twimbit, an IIM Bangalore alumnus, a SEBI Accredited Investor and an IICA-certified Independent Director.
What does Rinoo Rajesh advise boards and leadership teams on?
AI strategy and governance, technology risk, board and IPO readiness, fundraise structuring, enterprise go-to-market, CX and BPM transformation, and PMO and delivery governance.
Is Rinoo Rajesh available as an Independent Director?
Yes. He is IICA-certified and open to Independent Director and committee roles, including audit oversight of technology risk, risk and compliance, governance, and strategy and transformation. Use the contact form or email rr@rinoorajesh.com.
Which organisations is Rinoo Rajesh currently associated with?
Enrich Technology Services (Founder & Director), Twimbit (Principal Advisor) and PMI Pune-Deccan India Chapter (President & CEO). He is on the boards of The Global Artisans, Xitij Technology Services, UPICK Services and Clear Collect AI, and is a board advisor to RemoteDesk, Efforti, Chanakya Business School and SaleAssist.
Which books has Rinoo Rajesh written?
He is the author of Beyond GenAI – Rise of Agentic AI-Based Autonomous Systems (2025) and ChatGPT: Transforming Industries Through AI (2024), and co-author of Artificial Intelligence: The New Machine Learning (2023). He has also co-authored an IEEE paper, an SSRN paper and six other books.
What are Rinoo Rajesh's qualifications?
He is an IIM Bangalore alumnus (Executive General Management Programme). He holds a Masters in GIS from the Delhi School of Economics (rank holder) and an M.Sc. in IT from Amity (distinction), with executive education at IIM Ahmedabad and Columbia Business School. He is a SEBI Accredited Investor, IICA-certified Independent Director, Certified Digital Director, PMP and TOGAF Certified Enterprise Architect.
How can I invite Rinoo Rajesh to speak?
He speaks on the move from GenAI to agentic AI, AI governance and risk, AI in contact centres and transformation in regulated enterprises. Send the event date, audience and goals through the contact form or email rr@rinoorajesh.com.
Where is Rinoo Rajesh based?
Pune, India. He has worked with clients across India, the Middle East, Africa and the United States.
Contact
For board and independent director enquiries, speaking and workshop invitations, media requests or advisory work, send a short note below or email directly. Please include context, timelines and what you would like to achieve.