Business & Technical Profile

• Board Member, helping executive leadership with New Ways of Working, especially with Digital Strategies
• Strategic approach to high-value opportunities & Transformation strategies.
• Driving evolving new Digital Business Models out of conventional business, by creating digital values and assets.
• Driving Digital Strategy, Planning Technology Roadmap, Digital services, Operations and Execution
• P&L Management, Digital Technology Leadership, Product Lifecycle Management, Business Transformation and Strategic Stakeholder management.
• Expertise with IoT, Conversational AI, ML, NLP, CPaaS, CCaaS, mobility, cloud, big data, analytics, social based solutions and digital marketing
• Managed, both from Consulting, Construct and Execution perspective, Multi million dollar digital transformation deals from consulting to deployments
• Product Lifecycle Management from idea stage to MVP

Competencies

• Strategic Management Senior Leader with Strategic Management Background
• P&L Management/ Revenue Generation Revenue Generation, Market Assessment and P&L Management Background
• CX & Digital Transformation Creating and Pitching Digital strategies and roadmap to customers for Digital Transformation
• Business Consulting & Development Strategic approach to high value opportunities & transformational strategies; Business Development, Consulting; Experience in designing & presenting value propositions to top management; Contracts negotiation, Process formulation; Calculating ROI, Business Constructs & Deal/ Services Pricing; Competitive analysis; handling & organizing Product promotions & customer events and workshops; Revenue generation;
• Geographical Market knowledge APAC, Middle East and Africa. Handled consulting assignments that effectively boosts top line.
• Transformational Engagements & Managed Services Program & Project Management, Leading Large multi-year, multi-million dollar programs with high-touch client engagement; Experienced with Managed services business, technology projects & Program Management including financial aspects; Experience in managing the various delivery teams & domain knowledge on various technology platforms; understanding the IT infra maturity of the key clients; Vendor Management. Managed deliveries for multiple complex programs; ability in accessing, auditing, managing & rescuing out-of-control IT programs
• Product Management: Product Architecture & Roadmap New Product Introduction, AI Lead Product Management, CPaaS, CCaaS, DCX, SaaS, Digital Strategies. Experience of working closely with Startups to advise them on product architecture and roadmap. Creating and architecting new product offerings, with special focus on customer centricity and RPA, AI, ML during product development; Setting up and defining innovation labs and standard product management life cycle processes as well as SDLC for development and engineering teams, collaborating with Sales & Marketing teams to define and drive GTM strategy for product lines as well meeting customers and prospects to ideate and co-create solutions and also derive market requirements for product roadmap.
• Business Analysis & Forecasting Strong analytical skills – statistical / data analysis, business projections and forecasting. Lead cross-functional teams with diverse technical backgrounds to achieve desired results. Client Engagement & Relationships. Cross functional support & coordination to ensure correct data & information for better control on business & market dynamics.
• People Management & Leadership People management skills, communication skills including interpersonal skills, presentation skills, flexibility, leadership; Leading & managing teams. Certified Business Coach. Identified & nurtured talent to develop successors, ability to unlearn- learn & transfer competencies.
• Automation & Digitization Designing and delivering transformation solution using Analytics, Industry standard RPA frameworks, Dynamic Workflow, Machine learning for BFSI customers.
• Business Process Management/ ITES Contact Centre Technology Implementation, especially Outbound, WFM & Screen Pop Technology Contact Centre Business, Operational & Technical Assessments; Design and Implementation; Solution Architecture & Consulting for Self-Service Platforms; Service Oriented Architecture for Systems and Businesses; Deep functional domain experience with conceptualization and design of self-service Strategy & applications with an emphasis on maximizing and measuring customer experience, hosted Platforms, 3rd Party Integration, SOA, Service Engineering as well as Telemarketing/ Sales, Customer Care/ Self Service systems, exposure to SAP as client project manager, Design Employee Self Service.
• Investment/ Advisory Services/ Consulting Advisory to several start-ups in various sectors. Prefers early Stage Startups with strong & differentiated value proposition with large market size. Founder's Team with Strong Focus on Product Market Fit, Profitable Growth, and Tech background